1. Introduction
We respect your privacy. This Privacy Policy explains what data we process, why we process it, and the choices you have. By using our website or submitting an inquiry, you acknowledge this policy.
2. Data controller
Vertex Labs operates vertexserviceslabs.store. For privacy questions, contact us at hello@vertexserviceslabs.store or +923 204354520.
3. Information we collect
- Contact details you provide (name, email, phone/WhatsApp, company, message content).
- Project details such as package interest, budget notes, and brand materials you send.
- Technical data that may be logged by hosting (IP address, browser type, pages visited, approximate location, timestamps).
- Communication records from email, WhatsApp, or calls related to your inquiry or project.
We do not intentionally collect sensitive personal data (e.g. health, biometrics) through this website.
4. How we use information
- To respond to inquiries and prepare proposals.
- To deliver, invoice, and support contracted services.
- To improve our website, offerings, and client experience.
- To comply with legal, accounting, and security obligations.
- With your consent, to send occasional project updates or studio news (you can opt out anytime).
5. Legal bases
Where applicable privacy laws require a legal basis, we rely on: (a) your consent; (b) performance of a contract or steps prior to entering one; (c) our legitimate interests in operating and securing the business; and (d) legal compliance.
6. Cookies & analytics
Our site may use essential cookies required for basic operation. If we enable analytics (for example, privacy-friendly or third-party analytics), we will use them to understand aggregate traffic. You can control cookies through your browser settings. Blocking some cookies may affect site features.
7. Sharing your information
We do not sell your personal information. We may share data only with:
- Service providers who help us operate (hosting such as Hostinger, email delivery, payment processors) under appropriate safeguards.
- Professional advisors (accountants, lawyers) when needed.
- Authorities when required by law or to protect rights, safety, and security.
8. International transfers
Our hosting or tools may process data on servers outside Pakistan. When that happens, we take reasonable steps to ensure appropriate protection consistent with this policy.
9. Retention
Inquiry data is kept as long as needed to respond and for a reasonable follow-up period. Client project records and invoices may be retained longer for legal, tax, and contractual reasons (typically up to several years). You may ask us to delete data where we are not required to keep it.
10. Security
We use reasonable technical and organizational measures to protect personal data (HTTPS, access controls, careful handling of credentials). No method of transmission or storage is 100% secure; please avoid sending passwords or highly sensitive secrets through the contact form.
11. Your rights
Depending on applicable law, you may have rights to:
- Access the personal data we hold about you.
- Correct inaccurate information.
- Request deletion or restriction in certain cases.
- Object to certain processing or withdraw consent where processing is consent-based.
- Lodge a complaint with a relevant data protection authority.
To exercise these rights, email hello@vertexserviceslabs.store.
12. Children’s privacy
Our services are directed to businesses and adults. We do not knowingly collect personal information from children under 16. If you believe a child has provided us data, contact us and we will take appropriate steps to delete it.
13. Third-party links & media
Our pages may load fonts, video, or other assets from third-party CDNs. Those providers may process technical data under their own policies. Links to external sites are not covered by this Privacy Policy.
14. Changes to this policy
We may update this Privacy Policy periodically. The “Last updated” date will reflect the latest revision. Material changes may be highlighted on the website or communicated to active clients when appropriate.
15. Contact
Vertex Labs
Lahore, Pakistan
Email: hello@vertexserviceslabs.store
Phone: +923 204354520
Website: vertexserviceslabs.store